Shipping

Shipping weight and costs are automatically calculated at check out. See below for a cost guide.

Note:
All of our orders are sent with the ‘signature required’ option both domestic and international, if you wish to have the parcel received with no signature, please leave us a note in the check out.

Note:
For international shipping, customs offices in some countries might request customers to provide a photo ID. Deliver to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer. MEO is not responsible for any additional taxes or duties incurred by your country, the customer is responsible for receiving Country policies and laws.

Package Protection Available:

MEO is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout, your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement, or be fully reimbursed.

*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

For any questions, contact MEO customer service.

Purchase Terms and Conditions:

• Please do remember to read the size guide clearly before purchase.
• Any request for refund, exchange and replacement due to product quality issue must be made within seven days of purchase. To be eligible, your item must be unused and in the same condition when received. You must have an original receipt or packing slip to complete your refund, exchange or replacement. Shipping expenses for exchanges and replacements will be covered by the customer. Customer will agree to send the products back at his/her own cost.
• Cancellations or modifications of orders must be made within 24 hours of the order being placed.
• We cannot cancel the order or change the shipping address once the product is shipped.
• Healthy Breath Limited may, in its sole discretion, refuse or cancel any order and limit order quantity. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If Healthy Breath Limited cancels an order after you have already been charged, we will refund the charged amount.
• MEO™ is a consumable product without a warranty.
• If our company is responsible for the loss of parcel, you can either apply for repost or refund. However, damage to the packaging (not product) is not covered.
• Tax invoice: If a tax invoice is required, please add your email address in the comment box of the shopping cart. We will email this to you within 3 business days.
• The name that will appear on your bank statement will be MEOAIR.
• Transactions will be charged in NZD, EUR, GBP, AUD or USD according to your delivery Country.